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At VetShopMax, we're committed to delivering your pet's essentials quickly, safely, and with full transparency. Here's everything you need to know before placing your order.
Standard Shipping
FREE over $125
Dispatch
Within 2 business days
Delivery
97% within 14 days
Returns
Within 90 days
Enjoy FREE standard shipping on all orders over $125 USD.
Orders under $125 ship for a flat rate of $9.95 USD.
Most orders are dispatched within 2 business days.
Over 97% of orders are delivered within 14 days of dispatch.
However, actual delivery times may be affected by customs processing, weather events, public holidays, or other circumstances outside our control.
If your order hasn't arrived within 30 days of dispatch, please contact our Customer Care team and we'll investigate the shipment with the courier.
We currently ship to Australia, the United States, Hong Kong, Malaysia and Singapore.
We're currently unable to ship orders to Canadian addresses due to ongoing restrictions and regulations from Canadian authorities, which mean we can't guarantee that deliveries will arrive safely or without unexpected fees.
We're actively working on a solution and hope to resume shipping to Canada in the future.
We ship via international couriers such as DHL, Australia Post and Asendia, with final delivery usually completed by USPS.
Every order is fully tracked from dispatch through to delivery.
Once your order has been dispatched, we'll send you a shipping confirmation email containing your tracking number and a link. You can use this to follow your parcel from dispatch through to delivery.
Please ensure your shipping address is accurate before placing your order.
Some addresses may not be supported by USPS, including newly developed areas, locked mailbox locations, or addresses that haven't yet been added to the USPS database.
If your address cannot be verified, we recommend contacting your local post office or providing an alternative delivery address.
Please note: Customers are responsible for providing a complete and correct delivery address. Contact Customer Care as soon as possible if you need to correct your address; changes may not be possible after dispatch.
If your tracking shows your order has been delivered but you can't locate it, here are a few things to try first:
Check around your property. Couriers often leave parcels in a safe place, such as your porch, side entrance, garage, or behind plants.
Ask your neighbors. Occasionally, parcels are delivered to a nearby address by mistake.
Contact the courier. They can confirm where your parcel was delivered, provide proof of delivery, and begin an investigation if required.
Still can't find it? If you still cannot locate your parcel, please contact Customer Care so we can assist with the next steps.
Once your order has been handed to the courier, they're best placed to assist with delivery inquiries and missing parcel investigations. If you still need help after speaking with the courier, our Customer Care team is always happy to assist.
If you still cannot locate a parcel marked as delivered, please contact Customer Care so we can review the circumstances and assist with the next steps.
Please contact our Customer Care team if your order arrives damaged or you receive an incorrect product. We may ask you to provide a copy of your invoice and photos of the product, packaging and labels so we can verify the issue.
Once we've reviewed it, we'll work with you on the most appropriate resolution, which may include a reshipment, refund or Store Credit depending on the circumstances.
If, for any reason, you are not completely satisfied with any product you've purchased from us (excluding items marked as Clearance), simply let us know why and return the unopened product in its original packaging within 90 days of purchase for a replacement or refund.
Return window
90 Days
Clearance items are final sale and are not eligible for return, replacement, or refund.
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Get $5 off your first order over $100. Your coupon code sent by email. The code is single use.