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We know your pet's health matters. That's why we're committed to providing genuine products, outstanding value, and a shopping experience you can trust every time you order from VetShopMax.
Products
100% Genuine
Value
Price Promise
Checkout
Secure Shopping
Returns
90-Day Window
All products sold by VetShopMax are genuine animal health products sourced from reputable manufacturers and authorized suppliers in Australia.
As our products are sourced from Australia, packaging may differ from what you typically see in US stores. This may include metric measurements or different packaging designs, but all instructions for use and safety information are provided in English.
VetShopMax sources products internationally, which allows us to take advantage of different pricing between markets and pass those savings on to our customers. All products we sell are genuine and sourced from reputable manufacturers and authorized suppliers.
If you find the total price of the same products advertised for less by another eligible USA or Canadian online pet pharmacy, please contact our Customer Care team before placing your order and we'll do our best to match the advertised total price.
Important
Contact us before ordering
Shopping with VetShopMax is safe and secure.
Our checkout uses industry-standard encryption technology to help protect your personal and payment information, giving you confidence every time you place an order.
We take your privacy seriously and keep the information you provide secure. Your information is used for purposes such as processing payment and dispatching your order. Please see our Privacy Policy for full details.
View our Privacy PolicyYour satisfaction is our priority.
If you ever have a question about your order or need assistance, our friendly Customer Care team is here to help every step of the way.
All products sold by VetShopMax are genuine. If you are not completely satisfied with a product, our returns policy provides for a replacement or refund on eligible items, subject to the conditions below. If your order arrives damaged or incorrect, please contact Customer Care so we can review the issue and work with you on an appropriate resolution.
If, for any reason, you are not completely satisfied with any product you've purchased from us (excluding items marked as Clearance), simply let us know why and return the unopened product in its original packaging within 90 days of purchase for a replacement or refund.
Return window
90 Days
Clearance items are final sale and are not eligible for return, replacement, or refund.
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