COVID-19 UPDATE

17 April 2020

Delivery Delays Warning (17 April): Unfortunately, because of the pandemic restrictions (including increases hygiene controls and reduced air and road traffic), postal and courier services are advising all consumers to expect significant delays in the delivery of international parcels and mail. These delays impact all retailers and all deliveries in all locations. Actually delivery times may vary but we have been advised that delivery may be up to 4 weeks longer than usual so you may need to allow up to 6 weeks for your order to arrive.

We continue to dispatch orders as quickly as possible (usually same day or following business day) and orders are getting delivered, but it will take longer than usual and we recommend you factor these delays into your ordering schedule. We appreciate your patience in this difficult time.

29 April 2020

DHL

DHL eCommerce Solutions Australia - International Shipping Update

International postal deliveries have been severely impacted by the global COVID-19 pandemic. There are significant delays due a reduction in air freight capacity, up to 90%, local Government restrictions and surging domestic parcel volumes, greater than peak season, placing a strain on local delivery providers.

Delays are further exacerbated by an increase in employee absenteeism and postal operators implementing new measures to slow the spread of COVID-19, such as split shifts and a reduction in operating delivery days.

We will continue to work on network adjustments to move freight as quickly as possible, however delivery delays should be expected for all destinations, particularly for US and Canada where postal deliveries may take up to five weeks.

Tracking capabilities are also impacted due to the increased volumes of international freight on hold at international sort hubs. We are unable to open enquiries at this time with some vendors, once more countries reopen we will see an improvement to tracking.

We want to thank you for your patience and understanding during these extraordinary times. We also want to sincerely thank all the frontline postal operators across the globe for the dedication and commitment they show in continuing to deliver, connecting people has never been more important during this pandemic.

Thank you and best wishes, Lee Martin Head of Sales DHL eCommerce Solutions Oceania

See official statement here.

10 June 2020

Covid 19 continues to impact delivery times for all online retailers and all locations. We have been advised by the postal and courier services that delays in delivery are slowly improving but there are still challenges. For example, Australia Post advised us last night that:

"Despite an increase in airline capacity in many destinations, COVID-19 is still impacting delivery service expectations. The USA is being heavily impacted by high volumes through their facilities and civil unrest in addition to COVID-19.

Notwithstanding our best endeavours, it is therefore likely that some items will take longer than the stated delivery times and we ask for your understanding. "
Given this advice, we continue to advise customers that their orders are likely to take longer than usual to deliver, and you may need to allow up to 6 weeks for delivery. These unfortunate circumstances are outside our control and we appreciate your patience and understanding."

TO OUR VALUED CUSTOMERS,

We here at VetShopMax wanted to take a minute and update you on the steps we were taking as a business to minimise the spread of COVID-19 and lessen any impact this may have on our ability to supply you with the pet products you need.

At this time we are expecting that most of our customers will not be inconvenienced by supply issues, provided everyone stays sensible and does not hoard.

We have had at least one supplier announce that they are implementing a “fair share policy” and will be proactively restricting the purchase of certain items. We will continue to do our best to fill all orders as and when they come in.

In our offices, staff are continuing to receive, pack and dispatch orders, and answer your queries via phone or email. We have implemented more stringent hygiene practices and would encourage our contractors and customers to do the same to help slow the spread of this virus.

Look after yourself, your family and friends, and your neighbours.

- Dr. Mark Perissinotto

If you are worried about the Coronavirus and your pet, you can read our article here.